A Partner, Not a Ticket Number.
Every ClockInHR account gets a named support contact who knows your setup, answers quickly, and helps you get the most from the platform.
What You Actually Get
Named Account Manager
One person, not a rotating queue. They know your org, your setup, and your history.
Quick Response
Under 4-hour response guarantee. Problems get solved fast.
Onboarding & Training
Dedicated session to configure your account and train your team — included, not extra.
Quarterly Check-in Call
Your manager checks in every quarter — proactively, not just when things break.
Your Account Manager
How We're Different
Generic Support
- ✗ Nameless support list — no one knows your account
- ✗ Different agent every time
- ✗ Explain your setup from scratch each time
- ✗ 48+ hour response time
ClockInHR Support
- ✓ Named person who knows your account
- ✓ Consistent contact, full context
- ✓ WhatsApp, call, email, or video
- ✓ Under 4-hour response guarantee
Onboarding Timeline
Setup Call
Your account manager calls to configure your account, set up sites, and assign devices.
Team Training
Dedicated training session for your HR team and managers on the platform.
Go Live + Weekly Check-in
Your team is live. Manager checks in weekly for the first month, quarterly thereafter.
Get your dedicated account manager today.
Every plan includes dedicated support — no upgrades needed.